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Terms of sale

I- BOOKING

 - The passenger does not have the right of withdrawal for the purchase of the ticket.

- Infants and children can benefit from discounts as per the following conditions:

* Babies under twenty-four (24) months of age pay 10% of the fare excluding taxes ticket.

* Children over two (2) years and under twelve (12) years of age can benefit from special discounts depending on destination.

- A maximum of nine (9) passengers can be booked on the same record (PNR).

- An adult can be accompanied only one baby traveling on his lap.

- A young from 12 to 18 years old may travel alone but can’t be accompanied by a baby

- A child from 2 to 5 years old can travel only if accompanied by an adult over the age of 18.

- A child from 6 to 12 years can travel only if one of two conditions is met:

* He is accompanied by an adult aged over 18 years.

* He has a reservation "unaccompanied minor service" to his name.

 

II- TARIFF OFFER

 

1- Destination France / Belgium / UK

The tariff offer in these markets consists of three types of tariffs:

- LIGHT: No checked baggage and restrictions on tariff conditions.

- EASY: Checked baggage allowance and flexible fare conditions.

- FLEX: More checked baggage allowance and more attractive fare conditions.

After ticketing a booking, the upgrade of a tariff type to another is not allowed.

When a flight is changed, the services included in the chosen fare type will be transferred to the new flight (subject to availability); However, no refund is due, if a service cannot be transferred.

No refund will allowed for the services attached to EASY or FLEX fare type.

 

1.1- Destination France / Belgium

 

The fare conditions for these markets are:

TYPE

CONDITIONS

LIGHT

- 10 KG of hand luggage

- No checked luggage

- Seat selection with fee

- Flight change with fee up to 3 hours before the flight

- No refund

EASY

-10 KG hand luggage

- 25kg of checked luggage

- Complimentary seat selection (Standard and Priority Seats)

- Flight change free of charge until 10 days before the flight

- Flight change with fee between 10 days and 3 hours before flight

- No refund

FLEX

- 10 KG of hand luggage

- 32 KG of checked luggage

- Complimentary seat selection (all seats)

- Flight change free of charge until 3 hours before flight

- No refund


1.2- Destination UK

The fare conditions in this market are:

TYPE

CONDITIONS

LIGHT

- 10 KG of hand luggage

- No checked luggage

- Seat selection with fee

- Flight change with fee up to 3 hours before the flight

- No refund

EASY

-10 KG hand luggage

- 20KG of checked luggage

- Complimentary seat selection (Standard and Priority Seats)

- Flight change free of charge until 10 days before the flight

- Flight change with fee between 10 days and 3 hours before flight

- No refund

FLEX

- 10 KG of hand luggage

- 32 KG of checked luggage

- Complimentary seat selection (all seats)

- Flight change free of charge until 3 hours before flight

- No refund

 

2- Other Destinations

On other locations, the tariff offer is a standard offering with the following characteristics:

- Hand baggage (weight depending on destination).

- Checked luggage allowance (weight depending on destination).

- The conditions of exchange and cancellation are defined depending on the fare class.

 

III- CHANGES AND CANCELLATION

 

1- FLIGHT

- Depending on the fare class, modification / cancellation is allowed.

- Changes / cancellations are subject to additional charges comprised of fare difference and fixed management fees.

- In case of a change / cancellation a return ticket, the penalty on the cheapest fare class is the one that applies.

 

2- PERSONAL DATA

- The following changes are permitted under the following conditions:

* Change of name / first name

§ The last name cannot be changed.

§ The change of first name is possible until before the departure date of the flight upon payment of fees.

§ Charge fees are calculated per coupon.

§ In case of an unambiguous discrepancy between the passenger's name written on his identity document and the name on the reservation, we will refer to the judgment of our staff.

 

* Passenger data change (contacts, title, date of birth, etc.)

Changes to the information other than the name and surname (contact, title, date of birth, etc.) is possible without a single service fees and can be done through a request made to one of our points of sales.

 

IV- BAGGAGE

- The baggage allowance granted is defined according to travel destinations and booking classes.

- For baggage in excess of the authorized allowance, passenger has to pay excess baggage charges.

- The amount of excess baggage fee will be determined according to the price list. (See our prices of services +)

- It is advised passengers to order online baggage exceeding the authorized allowance so as to take advantage of cheaper rates.

- The transportation of special baggage (bicycles, surfboards, wheelchairs and pets, etc.) is subject to specific conditions. (See our conditions of sale services +)

 

V- ANCILLARY SERVICES

- Nouvelair offers depending on destination, a range of ancillary services such as meals on board, lounge at the airport, cabin pets, priority check ... (Discover all our services +)

- The purchase of one or more services of SERVICES + (See our prices of services +) causes the entire compliance to services + conditions of sale (see Terms of Sale Service +) And the unconditional acceptance of all their provisions.

- Ancillary services, including excess baggage are not reimbursable.

 

VI- PAYMENT BY CREDIT CARD

- When paying by credit card, the card may be requested for verification at the time of registration.

 

VII- SECURE PAYMENT

- Nouvelair offers a secure and confidential online payment system.

- In case of online payment, or payment by credit card or our points of sale, bank details will not be kept.

- When the passenger creates an account on our site, setting his username and password that will be required later use on the website or to update account information. This username and password protect profile and data of the passenger.

- The passenger is solely responsible for maintaining the confidentiality of his password.

 

VIII- PROTECTION OF PERSONAL DATA

- Through the use of its services, including the services available on its website, its mobile site and mobile applications, Nouvelair, as data processor, may collect and process your personal data.

- Nouvelair is committed to respect the rules protecting the privacy of its passengers, prospects and visitors to its website, mobile site, mobile application, call center, sales points.. .

- All processing of personal data implemented in the frame of accessible services complies with regulations applicable to the protection of personal data in particular the provisions of the General Regulation on Data Protection (EU Regulation 2016/679) or "RGPD ".

- Your data is mainly used for booking purposes and purchase of tickets, provision of specific services: transport service, prospecting, customer loyalty, market intelligence, customer satisfaction surveys, new services and products to improve your customer experience on board our aircraft and airports, processing your requests and / or claims, fraud prevention …

Services + Rate Note
Seat + 15 € 1st row + emergency exit
Priority seat 10 € 2nd , 3rd and 4throw
Standard seat 6 € Any seat other than the seat + and the priority seat
Pet in cabin 40 € Weight until 7 kg (including the cage weight )
Pet in hold 50 € Weight between 7 et 25kg (including the cage weight)
Beyond 25kg, extra kilos will be charged at the excess baggage rate
UM (Unaccompanied Minor)  40 €  
Excess luggage 7 € By level (for France) Please see Luggage page
Sport equipement 35 € Windsurf, kayak, deltaplane, bike , hunting sport, diving equipment…
Weight until 15kg
Golf equipement 10 € For the first 15 kg
Beyond 15 kg, extra kilos will be charged at the excess baggage rate
Handisport Free  
Wheelchair Free  

Meals on board :

     Premium menu

     Special menu

     Menu spécial

 

13 €

7 €

6 €

Service available up to 24 hours before flight depature
DUS Airport 30 €  
Primeclass 25 € Flights from Monastir / Enfidha
AVS TUN 25 € Flights from Tunis
ELITE 35 € Flights from Tunis
Priority check-in 7 € Flights from Tunis, Monastir, Djerba, Paris and Lyon
Priority boarding 7 € Flights from Tunis, Monastir, Djerba, Paris and Lyon